Privacy Policy

Tennis 11 is committed to protecting your privacy and providing quality services to our community.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we manage personal information.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at https://www.oaic.gov.au

What is Personal Information and Why We Collect It

Personal information is information or an opinion that identifies an individual. The types of personal information we may collect include names, addresses, email addresses, phone numbers, enrolment details, school information and emergency contact details.

We collect personal information for the primary purpose of delivering our coaching programs, school programs, events and related services. We may also use personal information for closely related secondary purposes, such as communication and service updates, where you would reasonably expect this use.

Personal information may be collected via our website (www.tennis11.com.au), enrolment forms, enquiry forms, email, telephone, text message, or from authorised third parties such as schools or booking platforms. We do not guarantee the privacy practices of linked third-party websites.

Where appropriate and practicable, we will explain why we are collecting personal information and how it will be used at the time of collection.

Children’s Privacy

Tennis 11 delivers programs and services for children. We collect personal information about children only with the consent of a parent or legal guardian, or where permitted by law.

Children’s personal information is used solely for the purpose of delivering programs, managing enrolments, ensuring participant safety, and communicating with parents or guardians. We take additional care to protect children’s information and do not use it for marketing purposes without parental consent.

Sensitive Information

Sensitive information includes health information and other information defined as sensitive under the Privacy Act.

Tennis 11 may collect limited health information where necessary to ensure the safety and wellbeing of participants, such as injury details, medical conditions, or other relevant considerations. Sensitive information is collected and used only with consent, where required to safely deliver our services, or where authorised by law.

Images and Media

Tennis 11 may capture photos or videos during coaching sessions, school programs and events for promotional, educational or communication purposes.

Images of children are used only in accordance with parental or guardian consent and our Media Release Policy. Consent may be withdrawn at any time by contacting us.

Third Parties

Where reasonable and practicable, we collect personal information directly from you. In some circumstances, personal information may be provided to us by third parties such as schools, booking platforms or payment providers. We take reasonable steps to ensure you are aware of information provided to us by third parties.

Disclosure of Personal Information

Personal information may be disclosed in the following circumstances:

• To third parties where you have consented

• Where required or authorised by law

• To service providers who assist us in operating our business (such as booking, payment or communication platforms)

Overseas Disclosure

Some third-party services we use to manage bookings, payments, communications or data storage may store information outside Australia. We take reasonable steps to ensure these providers comply with Australian privacy obligations.

Security of Personal Information

Personal information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure.

When personal information is no longer required for the purpose for which it was collected, we take reasonable steps to destroy or permanently de-identify it. Some personal information may be retained for a minimum of 7 years where required for administrative, legal or safety purposes.

Access to Your Personal Information

You may request access to the personal information we hold about you and request corrections where appropriate. To do so, please contact us in writing using the details below.

We do not charge a fee for access requests, but may charge an administrative fee for providing copies of information. Identification may be required before releasing information.

Maintaining the Quality of Personal Information

We take reasonable steps to ensure personal information is accurate, complete and up to date. If you believe information we hold is inaccurate or outdated, please contact us so we can update our records.

Privacy Enquiries and Complaints

If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us at:

Tennis 11
NSW 2640
Email: brock@tennis11.com.au
Phone: 0408 066 506

Updates to Our Terms & Policies

Tennis 11 may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business operations. Any updates will be published on our website and will take effect from the date of publication. We encourage you to review this page periodically to stay informed.

Updated February 2026